Program & Operations Support Manager

Title: Program & Operations Support Manager

Department: Membership & Retention

Job Type: Part-time

Reports To: President/CEO

Compensation: $16 - $18/hr. w/Bonus Opportunities

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Position Summary

The Program & Operations Support Manager plays a key role in driving the growth and engagement of the Chamber by actively recruiting new members and supporting existing ones. This individual is responsible for communicating the value of Chamber membership, building strong relationships within the business community, and ensuring members are fully connected to the Chamber’s programs, events, and resources. This position reports directly to the President/CEO.

This role requires a flexible schedule, including occasional early mornings, evenings, and outside hours to support Chamber events and initiatives.

Key Responsibilities

· Proactively identify, contact, and secure new Chamber memberships
· Schedule and conduct in-person visits and presentations with prospective members
· Meet and exceed monthly and annual revenue goals
· Actively prospect new businesses and consistently follow up on leads
· Maintain a strong understanding of Chamber programs, services, and strategic goals
· Stay up to date on member benefits, events, and initiatives
· Support member onboarding and ensure a smooth orientation into the Chamber
· Assist members in maximizing the value of their membership
· Encourage member engagement, participation, and long-term retention
· Manage member billing processes and maintain accurate records
· Send event invitations and provide timely updates to members
· Actively participate in and support Chamber events and programs, including those held outside of standard business hours
· Attend regular sales and staff meetings
· Maintain a flexible schedule, including time spent in the field throughout the Gulf Breeze and Pensacola Bay areas as well as in the office, with availability for occasional early mornings, evenings, and weekend events
· Perform other duties as assigned by the President/CEO

Knowledge, Skills & Abilities

· Excellent organizational, time management, and multitasking skills with strong attention to detail
· Self-motivated and professional with a proactive, goal-oriented mindset
· Strong verbal and written communication skills
· Ability to confidently prospect and cold-call new businesses
· Creative thinker who can develop new ideas, strategies, and solutions
· Proficient in Microsoft Office (Outlook, Excel, Word)
· Ability to handle sensitive and confidential information with discretion
· Strong interpersonal skills with an outgoing, relationship-driven personality
· Adaptable team player who thrives in a collaborative environment
· Ability to build and maintain strong member relationships

Team Responsibilities

The Chamber operates in a highly collaborative environment, and all team members contribute to overall success. Responsibilities include assisting with front desk coverage, supporting daily office operations, completing routine cleaning checklists, and contributing to team-wide initiatives as needed.

Physical Demands

· Ability to sit and work at a computer for extended periods
· Ability to communicate effectively via phone and in person
· Work in a standard office environment with regular lighting

Disclaimer

This job description outlines the general scope and responsibilities of the position and is not intended to be an exhaustive list of all duties. Responsibilities may evolve based on organizational needs.